Privacy Policy

1. Introduction

Noctusoft, Inc. ("Noctusoft", "we", "us", "our"), a Texas corporation, operates Tankroom (tankroom.pro) and Ember Lead (emberlead.pro), a fire and property damage lead enrichment service. Tankroom and Ember Lead are products of Noctusoft, Inc.. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you create an account, we collect:

• Account Information: Name, email address, phone number, password
• Billing Information: Payment details processed through Square (we do not store full credit card numbers)
• Subscription Preferences: Plan selection, county selections, add-on purchases
• Support Communications: Messages you send us via email or support channels

2.2 Information From Your Use

As you use the Service, we automatically collect:

• Usage Data: Enrichment searches, counties accessed, features used, Neighbor Boost activations
• Device Information: Browser type, operating system, IP address, device identifiers
• Log Data: Access times, pages viewed, errors encountered
• Cookies: Session cookies for authentication and functionality

2.3 Information From Third Parties

We integrate with third-party services to provide enrichment data:

• BatchSkipTracing: Property owner and contact information
• RentCast: Property occupancy and renter classification
• Twilio: Phone number verification and CNAM lookup
• ATTOM Data: Property details and valuation
• Public Records: Fire reports, permits, business registrations

We do not share your personal account information with these providers unless required for service delivery.

3. How We Use Your Information

We use collected information to:

• Provide the Service: Process enrichment requests, deliver data, manage your account
• Billing and Payments: Process subscriptions, add-ons, and one-time charges via Square
• Communications: Send service updates, billing notifications, support responses, and (with consent) marketing emails
• Improve the Service: Analyze usage patterns, fix bugs, develop new features
• Security: Detect fraud, prevent abuse, enforce our Terms of Service
• Legal Compliance: Comply with legal obligations, respond to lawful requests

4. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

4.1 Service Providers

We share data with third-party providers who help us operate the Service:

• Square: Payment processing
• Data Providers: BatchSkipTracing, RentCast, Twilio, ATTOM (for enrichment services)
• Hosting: Railway (infrastructure)
• Email: Email delivery services for transactional emails

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose information if required by law, subpoena, court order, or government request, or to protect our rights, safety, or property.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. After account closure, we may retain certain data for:

• Legal compliance (tax records, transaction history)
• Dispute resolution
• Fraud prevention
• Enforcing our Terms

Enrichment search history may be retained for up to 2 years for service improvement and analytics.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted connections (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security audits

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Account Access and Updates

You can access and update your account information at any time through the Service. Contact us at support@tankroom.pro for assistance.

7.2 Account Deletion

You may request account deletion by contacting us. We will delete your account within 30 days, subject to legal retention requirements.

7.3 Marketing Communications

You may opt out of marketing emails by clicking "unsubscribe" in any marketing email or adjusting your notification preferences in your account settings. You cannot opt out of transactional emails (billing, account changes, security alerts).

7.4 Cookies

You can configure your browser to refuse cookies, but this may limit functionality of the Service.

7.5 State-Specific Rights

California Residents (CCPA): You have the right to request disclosure of personal information collected, request deletion, and opt out of sales (we do not sell personal information).

European Users (GDPR): You have the right to access, rectify, erase, restrict processing, data portability, and object to processing. Contact us to exercise these rights.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

The Service is operated in the United States. If you are accessing the Service from outside the U.S., your information will be transferred to, stored, and processed in the U.S. By using the Service, you consent to this transfer.

10. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Do Not Track Signals

We currently do not respond to Do Not Track (DNT) browser signals. We use cookies and tracking as described in this policy regardless of DNT settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice in the Service. The "Last Updated" date at the top reflects the most recent revision.

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@tankroom.pro
Company: Noctusoft, Inc. (a Texas corporation)
Address: 5473 Blair Rd, Ste 100, PMB 424261, Dallas, TX 75231-4227
Website: tankroom.pro

We will respond to your request within 30 days.